Warranty Information

KitchWise

At KitchWise, we want you to shop with confidence. All of our small kitchen appliances come with a standard warranty to protect your purchase.

1. Standard Warranty Coverage

  • All appliances purchased from KitchWise include a 12-month limited warranty from the date of delivery.

  • The warranty covers manufacturing defects in materials or workmanship.

  • During the warranty period, we will repair or replace defective items at no additional cost to you.

2. What the Warranty Covers

  • Electrical or mechanical faults caused by defective parts or poor workmanship.

  • Appliances that fail under normal household use, as intended.

3. What the Warranty Does Not Cover

  • Damage caused by misuse, neglect, accidents, or improper handling.

  • Normal wear and tear (e.g., cosmetic scratches, discoloration, or minor dents).

  • Damage resulting from repairs or modifications made by unauthorized service providers.

  • Products used for commercial purposes (warranty applies to residential use only).

4. Warranty Claim Process

To make a warranty claim, please contact us with the following details:

  1. Order number or proof of purchase.

  2. A description of the issue.

  3. Photos or videos showing the defect (if applicable).

Contact our support team:

Once we review your claim, we will guide you through the next steps, which may include repair, replacement, or refund.

5. Return Shipping for Warranty Claims

  • If the claim is approved, KitchWise will cover the cost of return shipping for defective products.

  • If the product is not found to be defective, the customer may be responsible for shipping costs.

6. Consumer Rights

This warranty does not affect your statutory rights under UK consumer law, including your right to a refund, repair, or replacement of faulty goods.

7. Contact Us

If you have any questions about our warranty policy, please get in touch:

  • Email: support@kitchwise.store

  • Phone: +44 7539 492156

  • Office Address: Gracechurch Street 77, London, EC3V 0AS, United Kingdom